1. What is Dash PET Plus?

Dash PET Plus is a yearly renewable, optional single premium investment-linked insurance rider that is designed to meet your wealth accumulation needs. Dash PET Plus will renew yearly as long as the Dash PET policy remains in force till the policy anniversary immediately before the life insured attains 100 years old. This plan provides protection against death and terminal illness of the life insured during the policy term.

Dash PET Plus allows you the flexibility to choose from portfolio funds for investment. Dash PET Plus is subject to the market performance of the assets of the ILP sub-funds. Your investment returns are subject to investment risks, including the possible loss of the principal invested. The value of the units in the Portfolio fund may fall as well as rise depending on economic / market conditions.

2. What is Dash PET?

Dash PET is an insurance savings plan that offers savings at high returns, with capital guaranteed and full flexibility of funds. Grow your Dash PET while it takes care of your financial health.

Dash PET life insureds are also covered for life protection and COVID-19.

The policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K).

3. How is the Dash PET Plus account value calculated?

Dash PET Plus account value is the value of all the units in your rider less any applicable fees and charges.

4. Is there a minimum Dash PET Plus account value to maintain?

The minimum Dash PET Plus account value is S$100.

5. How can I get started? What do I need to do?

Start a Dash PET account first with just $50 before selecting Dash PET Plus on the Dash PET dashboard. For existing Dash PET customers, simply login to your Dash PET dashboard on Dash app.

As part of the Dash PET Plus sign up process, you will be required to select from 2 options to either reinvest or cashout the dividend paid to you by the portfolio fund. The ILP sub-funds where your portfolio funds are invested depends on the option selected. You can at any time change your preference via the Dash app for a switch at no cost.

Do note the following changes will apply for each change request:

• At each successful request, Etiqa will switch out all the funds in the current portfolio fund into the other portfolio fund.
• Should the fund switch request be received before 3 p.m. (Singapore time), we will use the unit price for the current Valuation day else it will be based on the unit price as at the next valuation day.

Should the fund switch request be received before 3 p.m. (Singapore time), we will use the unit price for the current Valuation day else it will be based on the unit price as at the next valuation day.

6. Will we be expecting any changes to the Portfolio fund after purchase?

Yes, we may apply any of the following(s) to your portfolio fund in reaction to the market condition.

• introduce new ILP sub-funds;
• restrict new investments in any of the ILP sub-funds;
• merge two or more of the ILP sub-funds;
• terminate any of the ILP sub-funds;
• adjust the ILP sub-funds allocation in the Portfolio fund.

We will update you of such change(s) in accordance with applicable laws and regulations by giving you thirty (30) days’ written notice.

7. What are the protection benefits cover for this Dash PET Plus?

You are covered for death and terminal illness benefit. We will pay the higher of:

1. The Dash PET Plus account value; or
2. 105% of net premiums*

less any fees and charges applicable.

Dash PET Plus will end when we make this payment.
*refers to single premium plus ad-hoc and recurring top-up paid to date less withdrawals.
A simple illustration:

Based on scenario A, we will payout the account value since it is higher than the death / terminal illness benefit.

Based on scenario B, we will payout the death / terminal illness benefit since the account value is lower.

You may refer to the Product Summary for more details on the plan benefits and exclusions.

8. What happens when the Dash PET Plus reaches maturity?

Dash PET Plus will mature when you reach 100 years old. The maturity benefit payable will be the Dash PET Plus account value less any applicable fees and charges.

9. What are the applicable fees and charges?

Fees and charges are subject to changes and a thirty (30) days’ written notice will be provided to you if we do so.

1. Who can apply for this plan?

You can purchase Dash PET Plus for yourself if you are:

1. a Singapore citizen or permanent resident with a valid NRIC; or
2. a foreigner holding a valid Work Pass/Permit or Long-Term Visit Pass; and
3. You have an existing Dash PET account; and
4. You are between age 17 to 60 (age next birthday); and
5. You met the Customer Knowledge Assessment (CKA) criteria

2. Why do I need to complete the Customer Knowledge Assessment (CKA)?

To protect the interests of customers, the Monetary Authority of Singapore (MAS) require financial institutions to assess whether customers have the financial knowledge and experience to understand the risks and features of unlisted Specified Investment Products, such as ILP or Unit Trust, prior to any purchases.

To pass, you will have to meet at least one of the CKA criteria:

• Diploma or higher qualification in Accountancy, Actuarial Science, Business, Capital Markets, Commerce, Computational Finance, Economics, Finance, Financial Engineering, Financial Planning, Insurance, or Professional Finance – related qualifications (e.g. CFA, CPA/ACCA).
• A minimum of 3 consecutive years of working experience (including the provision of legal advice or possession of legal expertise) in the past 10 years in the development of, structuring of, management of, sale of, trading of, research on and analysis of investment products or the provision of training in investment products
• Transacted at least 6 times in a Collective Investment Scheme (e.g. Unit Trust) or Investment Linked Policy (ILP) in the last 3 years.

3. What does the Customer Knowledge Assessment (CKA) result means to me?

If you pass the CKA which will be valid for 1 year from the date of assessment, you will be able to purchase Dash PET Plus, perform Portfolio fund switching and Top-up via Singtel Dash app. On the expiry date of your CKA, you would need to complete a new CKA before you can perform these transactions.

If you have any enquires, you may WhatsApp our friendly Customer Care Consultants at +65 6887 8777 during our operating hours – Mondays to Fridays, 8.45am to 5.30pm (excluding Public Holidays).

1. What is the minimum / maximum initial single premium amount?

You can start investing with an initial single premium of S$1,000 up to a maximum of S$99,999 per transaction.

2. What are the accepted payment methods?

Initial premiums can be made through the following options:

• Paynow Mobile
• Deduction from Dash PET account

1. What type of top-up(s) are available?

You can make a recurring or ad-hoc top-up immediately after the rider issuance to power up your investment. Recurring top-up can only be made via deduction from your Dash PET policy.

Ad-hoc Top-up

• Ad-hoc top-up(s) are one-off top-up(s) made to Dash PET Plus. You may make an ad-hoc top-up immediately after the rider issuance by logging into Singtel Dash app. The payment method for ad-hoc top-up(s) is same as the payment method for single premium.
• The minimum amount for ad-hoc top-up is S$100 and the maximum is capped at $99,999 per transaction.

Recurring Top-up

• The minimum amount for recurring top-up is S$100 per month.
• The maximum recurring top-up per enrolment allowed is S$30,000.

Top-up is subject to the maximum Dash PET Plus account value cap of S$99,999. Should the Dash PET Plus account value exceeds the maximum Dash PET Plus account value, no top-up is allowed.

We reserve the right to revise the top-up requirements at any time by giving you thirty (30) days’ written notice.

Top-up of portfolio fund will be processed according to the respective ILP sub-funds allocation.

There is no additional fees imposed for top-up(s).

2. What happens when my Dash PET Plus account value falls below the minimum Dash PET Plus account value?

Top-up is required in order for your Dash PET Plus to remain active, otherwise your Dash PET Plus will be surrendered after the thirty (30) days grace period. The proceeds shall be given back to you through paynow mobile.

Please note that there will be a charge of S$0.70 that will be deducted from your proceeds. Please ensure that your mobile number that is registered with us is updated prior to the surrendering of the Dash PET Plus.

1. Can I withdraw from my Dash PET Plus?
You may withdraw money from your Dash PET Plus through the following ways:

Partial Withdrawal

You can make partial withdrawal(s) any time after the rider issuance, subject to the following:

• Minimum partial withdrawal amount is S$100.
• After partial withdrawal, the minimum account balance must be at least S$100.
• Partial withdrawal(s) is not allowed if the remaining amount in your account value falls below the minimum requirement of S$100 after withdrawal(s).

You can submit a request for partial withdrawal(s) via Singtel Dash app. You may choose to receive the partial withdrawal amount via PayNow (via PayNow mobile) or transfer back to your Dash PET account. Payment to third party account is not allowed.

You will receive a SMS and email notification upon successful withdrawal.

The partial withdrawal requirement is subject to change and a thirty (30) days’ written notice will be provided to you.

If you choose the option to add the withdrawn amount to your account value of Your Dash PET policy upon partial withdrawal, no withdrawal from the Dash PET Plus account value is allowed if the withdrawn amount added to the account value of the Dash PET policy exceeds the maximum Dash PET policy account value. You may consider the option of transferring via paynow mobile instead if such scenario happens.

If you choose the option to transfer to you via paynow mobile, a charge of S$0.70 will be imposed for every transaction via paynow mobile and it will be deducted from the transferred amount.

Partial withdrawal(s) will reduce the Dash PET Plus account value by the withdrawn amount.

Partial withdrawal(s) will be processed proportionately according to the respective ILP sub-funds allocation.

Full Surrender

Upon full surrender, we will pay the surrender benefit in one lump sum which is equivalent to the Dash PET Plus account value, less applicable fees and charges. When we make this payment, the Dash PET Plus ends. You may request for a full surrender any time after the free-look period. The surrender proceeds will be transfer to you via paynow mobile and we will be deducting $0.70 charge from the surrender amount.

You will receive a SMS and email notification upon full surrender. There is no additional fees for full surrender.

1. What if I change my mind?

You may cancel (free-look) Dash PET Plus within 14 days after you received the rider document, for any reason. We will refund you the premiums you have paid less any change in the unit price(s) of the portfolio fund and any costs incurred by the company in assessing the risk under the Dash PET Plus. Any partial withdrawal previously paid to you under this Dash PET Plus will also be deducted.

Should the free look request be received before 3 p.m. (Singapore time), we will use the unit price for the current valuation day or else it will be based on the unit price as at the next valuation day. In the event that the Dash PET Plus account value of the portfolio fund is more than the premium paid, we will only refund the premium paid. The free look proceeds will be transfer to you via paynow mobile and we will be deducting S$0.70 charge from the free look amount.

If your Dash PET Plus document is sent by email, we consider this is delivered to you 1 day after the date of emailing.

2. How do I check the status of my requests or view my policy status?

You can check the status of your request or access your policy status such as your account value via Singtel Dash app.

3. Will there be any monthly policy statements sent to me?

A monthly policy statement will be sent to you via email. This document aims to keep you informed of the status of your Dash PET Plus such as the account value, total top-up(s) and total partial withdrawal(s). Alternatively, you may view the monthly policy statement via our TiqConnect customer portal.

4. I am unable to view my units after I have submitted my application/ made a Top-up.

If you submit your applications/request before 3 p.m. (Singapore time), we will use the unit price for the current valuation day or else it will be based on the unit price as at the next valuation day.

Below is a simple illustration on the date that your units and unit price will be available for viewing via Singtel Dash app.

A simple illustration:

5. How to file for a death / terminal illness claim?

We are sorry to learn of the unfortunate event of our life insured. In order for us to assess your claim, please send us a written notice to PolicyServicing@etiqa.com.sg within 3 months of the occurrence of the claim event.

We are committed to keeping the claim process as swift as we can.

6. How is my Dash PET Plus protected?

Dash PET Plus is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Dash PET Plus is automatic and no further action is required from you.

For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the Life Insurance Association (LIA) or SDIC web-sites (www.lia.org.sg or www.sdic.org.sg).

7. Who is Etiqa?

Dash PET Plus is underwritten by Etiqa Insurance Pte. Ltd., a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. It is an insurance arm of Maybank Group which is among Asia’s leading banking groups and South East Asia’s fourth largest bank by assets. To know more about our corporate profile, visit our website at www.etiqa.com.sg.

8. Who should I contact if I have further questions?

If you have any other enquiries, you may WhatsApp our friendly Customer Care Consultants at +65 6887 8777 during our operating hours – Mondays to Fridays, 8.45am to 5.30pm (excluding Public Holidays).