Customer Care

We’re just a chat or call away

Appointment

Tiq by Etiqa App

Chat with us LIVE or via Chatbot TRIX

Tiq by Etiqa App

Chat with us LIVE or via Chatbot TRIX

WhatsApp Service

+65 6887 8777

WhatsApp Service

+65 6887 8777

Customer Care Hotline

+65 6887 8777

Customer Care Hotline

+65 6887 8777

WhatsApp Service

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

Customer Care Hotline

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

TIQ By EITQA App

Chat with us LIVE or via Chatbot TRIX

Customer Care Service

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Make Appointment With Us


Walk-in

Call-back

Our Addresses & Operating Hours

Customer Care

Walk-in Services (By appointment only)
One Raffles Quay, #22-01 North Tower, Singapore 048583
Email: customer.service@etiqa.com.sg

Monday to Friday
9.00am to 5.30pm
(Excluding Public Holidays)

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Make Appointment With Us






Main Office

One Raffles Quay, #22-01 North Tower, Singapore 048583

Monday to Friday 9.00am to 5.30pm (Excluding Public Holidays)

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Make Appointment With Us







Your Opinion Matters to Us

What you think really matters to us. If you have a feedback or complaint, please get in touch with us via email at customer.service@etiqa.com.sg or call us at +65 6887 8777 from 8.45am to 5.30pm, Monday to Friday (excluding Public Holiday).

Upon receiving your feedback or complaint

  • Our Customer Care Officer will acknowledge within 2 business days.
  • Your feedback or complaint will be addressed as soon as possible within Etiqa and where necessary, with the relevant business partners.
  • If you have made a complaint to us, we will assign a complaint officer to handle your complaint and we will contact you within 7 business days from the date of your complaint if we require additional information.
  • We will update you within 15 business days of our last communication to you if your complaint takes longer to resolve.
  • We are committed to resolve your complaint within 30 business days after the date of receipt of your complaint.
  • If the outcome of your complaint is not handled to your satisfaction, you can write to our Chief Executive at CXFeedback.MT@etiqa.com.sg. We will respond to your appeal within 14 business days.

Claims Contacts

For claims matters

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)

Message Us

Operating hours: Mon to Fri, 8.45am to 5.30pm (Excluding Public Holidays)

Claims

HDB Basic Fire Claims Only
Tel: +65 9695 1338 (Chan Ping Siew)
Tel: +65 8218 8521 (Quah Ker Leng)

Travel Claims Customer Care Centre
Tel: +65 6887 8777
Email: customer.service@etiqa.com.sg

Motor Claims
Ms Chua Puay Koon
Email: motorclaims@etiqa.com.sg

Other Classes of Claims

Ms Misslina Bte Sukamis
Email: nonmotor@etiqa.com.sg

Ms Hannah Choo
Email: nonmotor@etiqa.com.sg

Ms Ajit Kaur
Email: nonmotor@etiqa.com.sg

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